About Trophy-Shop/Thorne Antiques & Collectables

We are a family run business based in South Yorkshire called Thorne Antiques & Collectables.

Our aim is to provide the best level of service available:

• A wide range of high quality trophies , corporate gifts and commemorative items.
• Value for money
• An easy to use, customer friendly website
• Secure 128 bit encrypted online payment facilities
• Gift Wrapping service available
• Rapid despatch of all orders, same day where possible
• Trackable Courier or Royal Mail delivery at the best prices
• Worldwide Delivery
• A personal and professional service at all times
• Direct standard rate telephone number for sales and enquiries
• Order Tracking

If you have any queries or would like to ask us anything please feel free to email on sales@trophy-shop.co.uk  or call us on 01405 818 576

To contact us by conventional mail please write to our correspondance adress:

Thorne Antiques & Collectables, 21 Wilkinson Avenue, Moorends. Doncaster. DN8 4RT

Ordering From Thorne Antiques and Collectables:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. You have the option of selecting an alternative delivery address to enable you to have gifts sent direct to the recpient or your work address etc.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.

Payment:

We accept secure online payments through the website using your Credit Card or UK Debit Card. The whole payment is conducted by Protx, Online and in real time, (so no physical person has access to your payment details at any point during the process).

If you prefer to place your order over the phone please call us on 0845 4797128 and we will take your order and payment simultaneously using our own payment faclilities. We are established retailers and our payment service is provided by 'Streamline' (the UK's biggest supplier of Card Payment Services) assuring you of a smooth transaction.

Finally we are pleased to accept Cheques or Postal Orders from UK customers and allow 5 working days clearance time before dispatching any goods.  To pay by cheque or postal order please add items to your basket as normal and you will be given the option to post your payment at checkout.

If you have any questions or need any help please feel free to email or call on 01405 818 576

Thanks.

Packaging:

At Thorne Antiques and Collectables, we want you to receive your purchase in the same great condition it left us. We use only good quality packaging materials which includes recycled where possible to minimise environmental impact. We too buy online and can assure you nobody takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.